Returns & Exchanges
At Cashews, we stand behind the premium quality of our nuts and snacks; if your order arrives damaged or doesn't meet our freshness standards, we are committed to making it right. Due to the perishable nature of food products, we offer replacements or refunds for any quality-related issues within 14 days of delivery.
Initiate Your Request
Contact our support team at [email protected] with your order number and a brief description of the issue.
Provide Documentation
Attach a clear photo of the product and its packaging, especially if there is visible damage or a quality defect.
Quality Review
Our quality assurance team will review your claim within 48 hours to ensure it meets our freshness guarantee criteria.
Receive Refund or Replacement
Once approved, we will ship a fresh replacement at no cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing